Counselly

UX Design Project

 

Role


UX Designer, UX Researcher, UI Designer

This is a project from my UX Immersion course at Career Foundry. 

Counselly is a mobile application that helps connect people with mental health needs to professionals, experts and therapists.

Responsibility
Research, Information architecture, User flows, Wireframes, User, Experience Design, Usability testing

Design Process


Discover and Empathize - What's the problem? Define the challenge and explore human context.

Define - What is it important?  Research, observe and understand.

Develop and Ideate - Brainstorm ideas good and bad.  Explore possible solutions.

Prototype, test and deliver - How can we create it?  Start creating and experimenting.  Refine, test and launch.

Problem

A person who is overwhelmed by the task of finding and evaluating a mental health professional needs simple guidance from a trusted source to unlock a life of healthy balance.


Solution

A solution is to create a mobile app where you research and evaluate expert professionals in the mental health field.  Simply browse the topic and connect with verified professional therapists via messaging or schedule a video call.

Discovery

I performed both user surveys and in-person interviews.

User Search
User Search 2

64% of people use mobile phones to research mental health

Affinity Mapping

Affinity Map 1
Affinity Map – Negative Quotes
Affinity Map – Positive Quotes
Affinity Map – Errors

Personas

Persona 3 Leonard
Persona 2 Penny

User Flow

User Flow Copy

Low Fidelity Prototypes

Lo FiMobile Search 1
Lo Fi Sketches2

High Fidelity Prototypes

Splash
Login
Home
Search with keys
Search Results
Professional Profile Page
Send Message to Professional
Send Message – Filled out
Rate Video Call Submit – Olivia
Book a call

User Testing and Design Collaboration

Iterations Colors
Iterations Login
Iterations Appointments
Iterations Home
Iterations Review
Iterations Text On Profile Page

Mockup Journey

Mock Journey Home Screen
Mock Journey Search Results
Mock Journey Schedule

Design Language System

Color Pallate, UI Elements and Icons, Typography, Imagery

Color Pallate
UI
Imagery

Final Design Solutions

Main Hero

Retrospective and Lessons Learned

Though I was able to get a hand full of users to test, it wouldn't hurt to have more.  It was good to get feedback from users that span across different industries, demographics and walks of life.

Not speaking too much during an in-person usability test is ok.  I need to work on letting people figure things out and struggle a little bit.

I changed the UI and colors a few times due to accessibility.  I was pretty set on that green but it did not meet WCAG compliance.  I could have check colors earlier in the process.

Selected Works

Chow TimeVoice User Interface Design

AbidePhotography

Tiny PrintsCommercial Photography

Fong Brothers PrintingBranding Design