Counselly

UX Design Project

Role

UX Designer, UX Researcher, UI Designer

This is a project from my UX Immersion course at Career Foundry. 

Counselly is a mobile application that helps connect people with mental health needs to professionals, experts and therapists.

Responsibility

Research, Information architecture, User flows, Wireframes, User, Experience Design, Usability testing

Design Process

Discover and Empathize - What's the problem? Define the challenge and explore human context.

Define - What is it important?  Research, observe and understand.

Develop and Ideate - Brainstorm ideas good and bad.  Explore possible solutions.

Prototype, test and deliver - How can we create it?  Start creating and experimenting.  Refine, test and launch.

Problem

A person who is overwhelmed by the task of finding and evaluating a mental health professional needs simple guidance from a trusted source to unlock a life of healthy balance.

Solution

A solution is to create a mobile app where you research and evaluate expert professionals in the mental health field.  Simply browse the topic and connect with verified professional therapists via messaging or schedule a video call.

Discovery

I performed both user surveys and in-person interviews.

64% of people use mobile phones to research mental health

Affinity Mapping

Personas

User Flow

Low Fidelity Prototypes

High Fidelity Prototypes

User Testing and Design Collaboration

Mockup Journey

Design Language System

Color Pallate, UI Elements and Icons, Typography, Imagery

Final Design Solutions

Retrospective and Lessons Learned

Though I was able to get a hand full of users to test, it wouldn't hurt to have more.  It was good to get feedback from users that span across different industries, demographics and walks of life.

Not speaking too much during an in-person usability test is ok.  I need to work on letting people figure things out and struggle a little bit.

I changed the UI and colors a few times due to accessibility.  I was pretty set on that green but it did not meet WCAG compliance.  I could have check colors earlier in the process.